Policy for Prescriptions Refill Requests

• Prescription refills requested by telephone will be processed within 72 business hours.  Please plan accordingly if you are running low on your medicatation(s).
• Refill requests cannot be accepted during evenings, weekends and holidays.  Please be sure to call during regular business hours which are Monday – Friday 8am – 4:30pm.
• Some medications cannot be called in or sent electronically to the pharmacy.  If this is the case, you will receive a call from our office for further instructions.  You may be required to pick up the prescription from the office.
• Please feel free to ask our staff if you have any further questions.

Controlled Substance Policy

Controlled substance medications, such as narcotics, do have the potential for addiction, tolerance, and physical dependence. We prefer to monitor your condition closely while taking these medications.

In our practice we do not typically treat chronic pain with controlled substances (narcotics), however, we may choose to temporarily use them in treating your acute pain condition. If you have a chronic pain condition you may be referred to a pain specialist outside of our practice.

There are numerous State and Federal laws and regulations regarding the use of controlled substances. For this reason we will be unable to provide a renewal of your prescription before it is due. No allowance can be made for loss or theft of your prescription. No prescriptions can be filled evenings or weekends. We ask that you do not receive narcotic pain medication prescriptions from any other Physician while we are prescribing them to you. You may be asked to have a random blood or urine drug screen test. Your failure to meet these requirements may result in our practice’s inability to continue your controlled substance prescription.